Customer Care Specialist

POSITION PURPOSE:

The Customer Care Specialist reports to the Budget Officer/Risk Management Coordinator and is responsible for providing excellent customer service in operating the college’s main switchboard and for providing clerical support as needed.

DUTIES & RESPONSIBILITIES:

  • Answer multi-line switchboard system and direct calls throughout the college district.
  • Greets visitors and callers and directs them to the proper departments.
  • Perform a variety of moderate to complex clerical duties, including typing correspondence, creating purchase requisitions; reviewing documents for accuracy, filing and other routine office-related work.
  • Assists with travel forms, reservations, and reimbursement forms.
  • Assists business services staff with clerical duties.
  • Check mailboxes for incoming mail and distribute outgoing mail as directed.
  • Assist in the maintenance of files.
  • Performs other duties as assigned.

REQUIRED EDUCATIONAL BACKGROUND:

Required

  • High School diploma or GED equivalent.
  • Experience with Microsoft Office.

REQUIRED KNOWLEDGE AND SKILLS:

  • Use Microsoft Word, Excel, and PowerPoint and exhibit professional computer literacy skills.
  • Ability to maintain professional demeanor and work effectively with students, parents, faculty, staff, and administrators.
  • Ability to communicate orally and in written form.
  • Ability to understand procedures for emergency alerts and how to respond to an emergency.
  • Excellent customer service, interpersonal, communication, and organization skills required.
  • Ability to work independently with minimal supervision.
  • Must be able to multi-task and prioritize tasks when handling multiple tasks.
  • Must be able to work in a team setting, be dependable, and maintain confidentiality.
  • Must have the ability to work cooperatively with others across multiple functions and departments.
  • Must present a neat and professional appearance appropriate to the position.
  • Must be able to assist in keeping the office area neat and organized.

WORKING CONDITIONS:

  • Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
  • Busy working environment with numerous interruptions.

REPORTS TO:  Budget Officer / Risk Management Coordinator

SALARY:  $21,518.  (This is a 12 month position to be paid over 12 months annually)

APPLICATION DEADLINE DATE:  Open Until Filled