OneStop-Logo_header

The OneStop Service Desk is Navarro College’s focal point for student inquiries regarding any aspect of services and facilities provided by the College departments, including questions about financial aid and the registration process.  We also deal with service disruptions, or incidents and problems, keeping the user community informed and providing reports to the relevant College departments. The purpose of the One-Stop Service Desk is to receive inquiries and make successful resolutions.

What does the Service Desk need from me?

When you contact the Service Desk, students will be required to furnish their ID number or full date of birth, contact number, and a valid email address.  Depending on the request, students contacting the Service Desk by telephone may be required to provide further information to verify their identity.

Sometimes it may be easier to take a screenshot of the problem, for example, if an error code is displayed. Rather than trying to describe the error message over the phone, you can press the ‘Print Screen’ key at the top right of your keyboard, copy it into an email and send it to the Service Desk at servicedesk@navarrocollege.edu.

How can I contact the Service Desk?

The OneStop Service Desk provides support via telephone, email, and in person in the GOOCH One Stop Student Center. The office is located in the basement, room 110.

Telephone:     903.875.7416
Email:             servicedesk@navarrocollege.edu
Location:        Corsicana Campus, GOOCH One Stop Student Center, Room 110 (basement)
Hours:            Monday-Thursday, 8:00 a.m. – 7:00 p.m.

Friday, 8:00 a.m. – 5:00 p.m.

Frequently Asked Questions (FAQ)

STUDENT PASSWORD RESET INSTRUCTIONS

If you have logged in previously and have forgotten your password(s), you can follow these instructions. Please DO NOT share your passwords with anyone!

WebAdvisor (if you have forgotten your login ID)

  1. Go to http://webadvisor.navarrocollege.edu/
  2. Click on “Account Information” at the bottom right side of the screen
  3. Click “What’s my User ID”
  4. Fill out the information that is asked for (last name, SSN or Student ID)
  5. Your user name will be listed as “Firstname.Lastname” or “Firstname.Lastname+some numbers”.
    • Remember your user name – this will be your user name for WebAdvisor, WebMail, and BlackBoard

NOTE:

  • If you cannot access using your default password, then please click “What’s My Password” at the bottom right side of the page main menu.
  • Click “Reset my Password” and fill out the information listed.
  • You will receive a temporary password at the email address we have listed for you.

WebAdvisor (if you have forgotten your password)

  1. Go to http://webadvisor.navarrocollege.edu/
  2. Click on “What’s My Password” at the bottom right side of the screen.
  3. Click “Reset my password” and fill out the information that is asked for.
  4. You will receive a temporary password at your Navarro College email address or a personal email address that you have given to the college.

WebMail

  1. If you have previously set up the password recovery feature, click on the “Forgot password?” link on the login page.
  2. If you have not set up the password recovery feature, contact the Service at 903.875.7416 or servicedesk@navarrocollege.edu for assistance. As soon as you can access your account, set up the password recovery feature by selecting “My Account” under your name and in the “Personal info & privacy” section, select “Your personal info” and enter your cell phone number.

BlackBoard

  1. Go to http://blackboard.navarrocollege.edu
  2. Click on “Forgot Your Password” in the login box.
  3. Enter the information requested.
  4. Password reset instructions will be sent to your Navarro College email address.