OneStop-Logo_header

The OneStop Service Desk is Navarro College’s focal point for student inquiries regarding any aspect of services and facilities provided by the College departments, including questions about financial aid and the registration process.  We also deal with service disruptions, or incidents and problems, keeping the user community informed and providing reports to the relevant College departments. The purpose of the One-Stop Service Desk is to receive inquiries and make successful resolutions.

What does the Service Desk need from me?

When you contact the Service Desk, students will be required to furnish their ID number or full date of birth, contact number, and a valid email address.  Depending on the request, students contacting the Service Desk by telephone may be required to provide further information to verify their identity.

Sometimes it may be easier to take a screenshot of the problem, for example, if an error code is displayed. Rather than trying to describe the error message over the phone, you can press the ‘Print Screen’ key at the top right of your keyboard, copy it into an email and send it to the Service Desk at servicedesk@navarrocollege.edu.

How can I contact the Service Desk?

The OneStop Service Desk provides support via telephone, email, and in person in the GOOCH One Stop Student Center. The office is located in the basement, room 110.

Telephone:     903.875.7416
Email:             servicedesk@navarrocollege.edu
Location:        Corsicana Campus, GOOCH One Stop Student Center, Room 110 (basement)
Hours:            Monday-Thursday, 8:00 a.m. – 7:00 p.m.

Friday, 8:00 a.m. – 5:00 p.m.

Frequently Asked Questions (FAQ)

About Login Access & Password Reset to Blackboard

STUDENT LOGIN INSTRUCTIONS

  1. Go to http://blackboard.navarrocollege.edu
  2. Use your Blackboard account username – this is the same as your WebAdvisor User ID.
    • User name will be listed as “Firstname.Lastname” or “Firstname.Lastname+some numbers”.
    • Example: jane.doe
  3. Your default password will be your 6-digit date of birth (MMDDYY) format.
    • Example: You were born on February 20, 1989, your password will be 022089 (MMDDYY).

STUDENT PASSWORD RESET INSTRUCTIONS

If you have logged in previously and have forgotten your password(s), you can follow these instructions. Please DO NOT share your passwords with anyone!

  1. Go to http://blackboard.navarrocollege.edu
  2. Click on “Forgot Your Password” in the login box.
  3. Enter the information requested.
  4. Password reset instructions will be sent to your Navarro College email address.

About Login Access & Password Reset to WebAdvisor

STUDENT LOGIN INSTRUCTIONS

  1. Go to http://webadvisor.navarrocollege.edu/
  2. Click on “I’m New to WebAdvisor” at the bottom right side of the screen.
  3. Click “OK”.
  4. Fill out the information that is asked for (last name, SSN or Student ID).
  5. Your user name will be listed as “firstname.lastname” or “firstname.lastname+some numbers” (all lowercase letters)
    • Remember your user name – this will be your user name for WebAdvisor, WebMail, and BlackBoard
  6. Your default password will be your 6-digit date of birth in (MMDDYY) format.
    • Example: February 20, 1989 will be 022089.
  7. If you cannot access your default password, then please click “What’s My Password” at the bottom right side of the page main menu.
  8. Click “Reset My Password” and fill out the information listed.
  9. You will receive a temporary password at the email address we have listed for you.

STUDENT PASSWORD RESET INSTRUCTIONS

If you have logged in previously and have forgotten your password(s), you can follow these instructions. Please DO NOT share your passwords with anyone!

WebAdvisor (if you have forgotten your login ID)

  1. Go to http://webadvisor.navarrocollege.edu/
  2. Click on “Account Information” at the bottom right side of the screen
  3. Click “What’s my User ID”
  4. Fill out the information that is asked for (last name, SSN or Student ID)
  5. Your user name will be listed as “firstname.lastname” or “firstname.lastname+some numbers”
    • Remember your user name – this will be your user name for WebAdvisor, WebMail, and BlackBoard

WebAdvisor (if you have forgotten your password)

  1. Go to http://webadvisor.navarrocollege.edu/
  2. Click on “What’s My Password” at the bottom right side of the screen.
  3. Click “Reset My Password” and fill out the information that is asked for.
  4. You will receive a temporary password at your Navarro College email address or a personal email address that you have given to the College.
  5. The temporary password is also your old password when asked “Old Password”.
  6. New password must consist of letters and numbers only, and must be between 6 to 9 characters in length.

About Login Access & Password Reset to WebMail

STUDENT LOGIN INSTRUCTIONS

  1. Go to Google.com/gmail
  2. Use your email account username – this is the same as your WebAdvisor username+@nc.navarrocollege.edu
    • Example: jane.doe@nc.navarrocollege.edu
  3. Your default password will be the year you were born (this is your 4-digit birth year) + the last 4 digits of your Social Security Number.
    • Example: If you were in 1980 and the last 4 digits of your Social Security Number is 1234, the password would be 19801234.
  4. Once you login for the 1st time, it will take you to a security screen to enter your cell phone number.
  5. You will receive a text with a code to enter on the next screen.
    • This is a password recovery feature as well as a security feature. If you forget our password, simply click on “Forgot password” and it will send you a text with a code for you to reset your password.
    • It also lets you know when someone else logs in from a different computer.

STUDENT PASSWORD RESET INSTRUCTIONS

If you have logged in previously and have forgotten your password(s), you can follow these instructions. Please DO NOT share your passwords with anyone!

  1. Go to Google.com/gmail
  2. If you have recently set up the password recovery feature, click on the “Forgot Password?” link on the login page.
  3. If you have not set up the password recovery feature, contact the OneStop Service Desk at 903.875.7416 or servicedesk@navarrocollege.edu for assistance.
  4. As soon as you can access your account, set up the password recovery feature by entering in your cell phone number when prompted.
  5. You can also set it up, if you have not yet done so, by going to “My Account” in the “Personal Info & Privacy” section.

About Login Access to WiFi

STUDENT LOGIN INSTRUCTIONS

  1. Your Username is: same as your WebAdvisor User ID.
    • Example: jane.doe (all lowercase)
  2. Your Password will be: the same as your default email password
    • Example: If you were born in 1989 and the last 4 digits of your Social Security Number are 1234, your password would be 19891234.

About Login Access to Navarro College EZProxy

STUDENT LOGIN INSTRUCTIONS

  1. Go to library.navarrocollege.edu
  2. Click on “Resources”
  3. Click on “Database”
  4. Click on “LexisNexis” Academic
  5. Your Login Username will be the same as your WebAdvisor User Id.
    • Example: jane.doe (all lowercase)
  6. Your Password is your 6-digit date of birth (MMDDYY).
    • Example: If your birthday is February 20, 1989, your password would be 022089.