Coordinator of Student Success – 2 positions available


The Coordinator of Student Success will serve as a team member supporting a culture of caring and belonging, student success, and accountability. The Coordinator will utilize a holistic approach entailing education and intervention towards the protection of civil rights and civility. The Coordinator will develop initiatives aimed at prevention, responsiveness, and where appropriate, remediation. The Coordinator also will respond to student conduct reports and Title IX concerns.


  • Provide leadership to the development, implementation, evaluation, and improvement of student success, college retention and case management efforts, and assist students regarding personal, social, career, academic, or behavioral issues that act as barriers to student persistence and success.
  • Serve as a neutral fact finder and conducts investigations of complaints of discrimination, harassment, sexual misconduct, relationship violence, and stalking. This includes interviewing parties and witnesses, collection, documentation and review of evidence and applying other required investigative procedures based upon established policies. Develop and prepare comprehensive investigative reports based upon investigation findings.
  • Provide individual consultation and problem-solving for students and make referrals to appropriate resources, when necessary, according to established policies.
  • Develop strategic educational programming targeting the prevention of and avoidance of substance use with the focus on creating a culture of caring and accountability and with the use of authentic dialogue surrounding harm caused to the person and the community.
  • In coordination with other campus offices, work with the Title IX team in the development and coordination of Title IX programming and training; conduct and disseminate education and prevention training programs, publications and materials for students, faculty, and staff related to the prevention of and response to discrimination, harassment, retaliation, sexual violence, relationship violence, and stalking in accordance with applicable laws and regulations and College policies.
  • Provide options, referrals, and alternative solutions for students facing obstacles and challenges coming to or completing college.
  • Coordinate the Early Intervention System by working with the faculty and Student Guidance staff to provide timely intervention to students whose behaviors indicate a lack of academic success strategies, and to refer to students for academic skills assistance, including tutoring, counseling, and/or career guidance.
  • Address faculty concerns through response to Early Intervention System referrals for excessive absences, unsatisfactory grades, etc.; advise and work with students who have been notified through the Early Intervention System.
  • Assist disadvantaged, underrepresented, diverse first generation students in adjusting to and succeeding in college.
  • Monitor student retention data.
  • Participate in the coordination and implementation of orientation activities.
  • Communicate with instructors and the Dean of Students concerning the welfare of referred students.
  • Advise scholars of the Open Door to Success and Caston Scholarship programs.
  • Develop a familiarity with campus and community resources to ensure timely, efficient referrals when appropriate.
  • Serve as a mediator/facilitator when necessary to provide resolutions for interpersonal conflicts between students.
  • Meet with the Chief of Police, Dean of Students, Residence Life Director, other Student Services professionals and the Vice President of Student Services in regularly scheduled Behavioral Intervention Team meetings.
  • Assist students in resolving financial aid or other holds (registration, business office, etc).
  • Advise and assist students with class registration when needed.
  • Maintain awareness of community issues and advise Navarro College officials whether to initiate efforts to respond to such issues.
  • Lead community volunteers for civility initiatives on the college campus for the purpose of maintaining politeness, courtesy, in a safe environment within the college community.
  • Investigate complaints of student misconduct and make recommendations to the Dean of Students.
  • Assist with the enforcement of student code of conduct, administrative due process and student appeals processes.
  • Employ restorative justice strategies to produce positive change and development in student conduct.
  • Participate in professional development on current national and state trends concerning laws, policies, and procedures for college students.
  • Serve on college committees as requested and/or time permits.
  • Engage with students through First-Year Experience opportunities such as New Student Orientation, Beau Camp, Bulldog Bash, and the College Success Skills course.
  • Perform other duties as assigned.



  • Bachelor’s degree in relevant field.
  • Previous school and/or college work experience.


  • Master’s degree in relevant discipline with equivalent combination of relevant education and experience. Degrees in higher education, student personnel, student affairs, psychology, counseling, or social work are viewed favorably.
  • One year demonstrated experience in complaint, incident, and/or grievance investigation and resolution, experience in a higher education setting preferred.
  • Experience with Title IX, Title VI, the ADA, the Rehabilitation Act, Clery and VAWA.


  • Strong written and verbal communication skills.
  • Effective organizational and program development skills.
  • Understanding of required technology programs in student services.
  • Maintaining confidentiality of work related information and materials.
  • Ability to work with a diverse student population.
  • Ability to conduct advising in a professional and ethical manner.
  • Ability to maintain an established work schedule including evenings and weekends.
  • Effective interpersonal skills.


  • Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
  • Busy working environment with numerous interruptions.
  • Subject to be on call at any time for campus emergencies.

REPORTS TO:  Dean of Students

SALARY:  $37,000 – $40,000 – Commensurate with Education & Experience.  (This is a 12 month position to be paid over 12 months annually)