The OneStop Service Desk is Navarro College’s focal point for student inquiries regarding any aspect of services and facilities provided by the College departments, including questions about financial aid and the registration process. We also deal with service disruptions, or incidents and problems, keeping the user community informed and providing reports to the relevant College departments. The purpose of the One-Stop Service Desk is to receive inquiries and make successful resolutions.
WHAT DOES THE SERVICE DESK NEED FROM ME?
When you contact the Service Desk, students will be required to furnish their ID number or full date of birth, contact number, and a valid email address. Depending on the request, students contacting the Service Desk by telephone may be required to provide further information to verify their identity.
Sometimes it may be easier to take a screenshot of the problem, for example, if an error code is displayed. Rather than trying to describe the error message over the phone, you can press the ‘Print Screen’ key at the top right of your keyboard, copy it into an email and send it to the Service Desk at email@example.com.
HOW CAN I CONTACT THE SERVICE DESK?
The OneStop Service Desk provides support via telephone, email, and in person in the GOOCH One Stop Student Center. The office is located in the basement, room 110.
Location: Corsicana Campus, GOOCH One Stop Student Center, Room 110 (basement)
Hours: Monday-Thursday, 7:30 a.m. – 6:30 p.m
Friday, 7:30 a.m. – 5:00 p.m.
FIRST TIME LOGIN & RESET INFORMATION FOR MYNC
STUDENT LOGIN INSTRUCTIONS
You can access MyNC directly at mync.navarrocollege.edu, by clicking on the MyNC link on the Navarro College website, or through the Navarro College Mobile App (available through the AppStore or Google Play).
To login, use the following:
1. Go to mync.navarrocollege.edu
2. Your MyNC login username is:
– firstname.lastname (lowercase)
– Example: jane.doe
3. Your default password is the year you were born (4-digit birth year = YYYY) + last 4 digits of your Social Security Number (SSSS)
– Example: YYYYSSSS
Note: Students who do not have a Social Security Number (i.e., some International students) will use the last 4 digits of their Navarro College Student ID Number.
For other login and password resets, please go to MyNC for instructions.
STUDENT EMAIL MIGRATION INFORMATION
We would like to bring you all up to date on the upcoming migration from Gmail to Office 365. Current Summer 2018 students will be migrated first and students up to Fall 2016 will be uploaded in groups to the Office 365 system over the next few days.
Log In Information for Office 365
You will still use your current e-mail address as your login name (firstname.lastname@example.org ) but your new password will be in this format NcYYYYSSSS! . Jon was born in 1988 and the last four of his social is 8346, so his password would be Nc19888346! .
Impact On Current Gmail Users:
As we migrate users, we will be changing your current password to the previous system default in the YYYYSSSS format. We ask that you do not change this password until the conversion process has completed which will be Monday May 21st. This password change will on affect users that are being migrated. All other users will not have their passwords changed.
Should you need assistance with your account, please contact our One Stop Service Desk at 903-875-7416 or email@example.com .