Compliments and Complaints

Our employees strive to make your contact with the department as professional, courteous, and informative as possible. If any employee of The Navarro College Department of Public Safety has presented him/herself in an exemplary manner you may call the department and recommend that he/she be commended for their service. On the other hand, if you have an unpleasant or unprofessional experience with an employee of the Navarro College Department of Public Safety you may choose to register a complaint with the department.

This public service announcement is designed to provide you with information about the process for commending a police department employee or for registering a legitimate complaint against a police department employee.

 

Commending an Employee

If a Police Department employee provides exemplary service and you want to say thanks, we would appreciate hearing from you. You may call or visit the police department during regular business hours and ask to speak to a supervisor. You can send us a letter to our mailing address, see below, or send an email outlining the circumstances of how you were helped or impressed by the employee. Please try to obtain the name of the employee(s) when providing this information.

After the commendation is received it will be forwarded and reviewed by the Chief of Police. After the review, the employee could receive a letter of recognition, letter of commendation, or possible an award presented by the Chief of Police

This type of notoriety is greatly appreciated by The Navarro College Department of Public Safety and you can be assured that the Police Department will continue to serve the community in the most courteous and professional manner possible.

 

Registering a Complaint

We encourage you to notify the Department if you have a negative experience with a police department employee. This experience may have resulted from police officer misconduct or employee misconduct. In either event, all complaints concerning departmental employees are taken seriously and handled with the utmost professionalism.

If you have a complaint you should first call the department at (903) 875-7500 and ask to speak with the employee's supervisor. If the employee's supervisor is unavailable, then you will be forwarded to the next available supervisor or the Chief of Police.

When filing a complaint it is important that you remember the name of the police officer or employee (if known), the date and approximate time of the incident, any available witness names, and the circumstances outlining any wrongdoing committed by the employee. The Navarro College Police policy requires that complaints involving serious misconduct be placed in writing and signed by the person making the complaint. If there are valid reasons this cannot be done, we will attempt to make alternate arrangements.

Depending on the seriousness of the allegations the Chief of Police, or the Chief of Police’s designee shall investigate the complaint. The investigation will be thoroughly reviewed to determine if the employee’s actions violated criminal law and /or departmental policies or procedures. Once the investigation is completed and officially closed the complainant will receive a letter outlining the disposition of the complaint.

If the complaint is sustained (proven true) the employee will receive the appropriate training or disciplinary action. These actions are counseling, oral reprimand, written reprimand, suspension, demotion, or termination.

In the event that a complaint is not supported by sufficient evidence the complaint will not be sustained. If the complaint is proven false or not factual the disposition will be unfounded. If the incident complained of occurred, but the actions of the employee were deemed lawful and proper, the disposition will be exonerated.

If it becomes necessary that you register a complaint against an employee of the Navarro College Department of Public Safety you can be assured it will be given a fair and thorough investigation. You can also be assured that the Chief of Police will review all complaints.

Please do not hesitate to commend an employee or file a complaint if you deem it necessary. This information is invaluable in The Navarro College Department of Public Safety continuing efforts to provide the best possible service to the community and to be the best law enforcement agency in Texas.

 

Mailing Address:

The Navarro College Department of Public Safety
3200 West 7th Ave.
Corsicana, TX 75110
Phone: (903) 875-7500 

EMAIL: Chief of Police at CampusPolice@NavarroCollege.edu