Student Grievance Information Sheet

In order for Navarro College to facilitate an investigation of a complaint, the following must be true:

 

1. The complainant followed Navarro College’s Student Grievance Procedure in an attempt to resolve the dispute.
 
2.  All complainants should attempt first to resolve the issues where they arise and with appropriate parties involved unless there is a Title IX Sexual Violence/Sexual Harassment or other safety concern.
 
3. The complainant did not receive a satisfactory resolution from the supervisory chain of command and is contacting the Office of the Executive Director of Student Services as a last resort in the grievance process. Please note that as you have worked to resolve the issue, if the timeline has expired or if you have completed the last level of the institution’s chain of command appropriate for this type of complaint in accordance with Navarro College’s Student Grievance Procedures, Navarro College will take no further action unless there is a Title IX Sexual Violence/Sexual Harassment or other safety concern.
 
4. The complainant chooses to submit the complaint to Navarro College in writing using the Complaint/Grievance Form.
 
5. The complainant has signed the form attesting to the truth and accuracy of the complaint except in anonymous reporting (see #7).
 
6. The complainant may submit evidence to support the allegation against the institution. Please do not submit original documents as they may not be returned.
 
7. The student recognizes that Navarro College will investigate anonymous complaints. However, the college’s ability is limited in investigating an incident when names are not included in anonymous reports. This does not, in any way, prevent the complainant from choosing to follow-up with additional information in the future, if desired.
 
8. If you have an emergency, please contact your local emergency services at 911 immediately. If your concern is not an emergency but may involve criminal activity, you may report this suspicious activity by contacting your local police. Navarro College’s Department of Public Safety/Police Department can be reached at (903) 875-7500.
 
9. Upon receiving a complaint/grievance, Navarro College will facilitate an investigation if the matter being disputed falls within its jurisdiction. If preliminary findings indicate a violation by the institution, Navarro College shall attempt to resolve the complaint. All appropriate parties will be notified of the outcome of the investigation.
 
If the matter does not fall within the jurisdiction of the Executive Director of Student Services, the grievance case will be transferred to the appropriate office in accordance with Navarro College’s Standard Grievance Procedures (See current Student Handbook).

 

STUDENT COMPLAINT / GRIEVANCE FORM

Navarro College will investigate anonymous complaints. You are not obligated to use your name or provide information about yourself; however, an anonymous report limits the College's ability in investigating and responding to an incident when names are not included. This does not, in any way, prevent the complainant from choosing to follow-up with additional information in the future, if desired.
COMPLAINT/GRIEVANCE INFORMATION
Which campus are you attending?*
Please provide the name and description of the person(s) against whom you are making this report.
Please provide the specific date(s) of the actions that led you to file this complaint/grievance.
Please provide details of your grievance/complaint. Please list each applicable event, incident, or condition separately.

       APPLICABLE EVENT    |      INCIDENT     |     CONDITION
Please provide the name(s) and contact information of any witnesses, if applicable.

       WITNESS NAME   |   WITNESS PHONE NUMBER   |   WITNESS EMAIL
Describe what information the witnesses referenced above, if any, have or may know about your grievance/complaint.
Have you discussed the situation with anyone or attempted to resolve the situation prior to filing this complaint? If yes, please explain fully.
Please indicate what action and/or relief you are requesting.
 

 

Upon receiving a complaint/grievance, Navarro College will facilitate an investigation if the matter being disputed falls within its jurisdiction. If preliminary findings indicate a violation by the institution, Navarro College shall attempt to resolve the complaint. All appropriate parties will be notified of the outcome of the investigation.
 
If the matter does not fall within the jurisdiction of the office of the Executive Director of Student Services, the grievance case will be transferred to the appropriate office in accordance with Navarro College’s Standard Grievance Procedures (See current Student Handbook).

 

 
Navarro College is committed to providing a higher education environment that is free from sexual discrimination. Therefore, if you believe you or someone else that is part of the Navarro College community has been discriminated against based on sex, or if you have questions about Title IX, please contact the Title IX Coordinator, Elizabeth Pillans who is also the Director of Paralegal Studies, at the Waller Building – Room #108 or call (903) 875-7370. The Title IX Coordinator is the person designated by Navarro College to oversee its Title IX compliance efforts.